[Road Show USA this summer]: Get Measured by the experts!. Order Custom Suits and Tailor made Bespoke Dress Shirts in person with our Traveling Tailors. Make an appointment with the master Custom Tailors for a Free one on one wardrobe consultation session with our Master Tailors! Get a FREE SHIRT for each referral who orders at our roadshows.
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The Mycustomtailor.com Frequently Asked Questions, How To's and Help
Please read the following for answers to your questions, how to's and any other assistance you might need in ordering from Mycustomtailor.com
Choose a Topic
The Ordering Process
Style Specific Questions
Accessories, Special Requests , Monogrammes , Optionals , Trimmings
How secure are payments made to www.MyCustomTailor.com?
How do I pay for my custom clothing?
Do you offer credit terms or an installments payment option? Can I make Partial Payments?
What is the cvv/cvc number? What is the 4 digit Amex security number? What is Verified By Visa ?
Why has payment been processed in a currency other than the USD?
14) Product Features
How does a fully-constructed, tailored jacket differ from semi-constructed or unconstructed jackets?
What is a semi-constructed jacket?
What is an unconstructed jacket? What is the difference between a fully constructed and an unconstructed jacket?
What is the difference between ready-to-wear/off-the-peg, made-to-measure, and full Bespoke Suits?
How are your jackets, pants, and shirts made? What type of construction is done on your jackets, shirts, pants? What are your manufacturing specifications?
What sort of religious criteria can be added to custom tailored clothing?
Are your jackets hand-basted or fused? Can you do hand-basted canvas fronts? Are shirt collars fused? What about the seams?
What are the MyCustomTailor.com production standards?
How do I know if My Custom Tailor is for me?
What about big and tall sizes?
Can I order for others such as family?
15) MyAccount Section
I am not able to access my order in the Â´MyAccountsÂ´ link of your website.
Why does the system ask for a password in Â´MyAccountsÂ´? I have forgotten the password. I canÂ´t log into my account.
What is the ´MyAccounts´ feature?
How do I track the status of my order online?
How do I set up an account ?
What does the status, ´QC´ mean?
What is Â´Order PendingÂ´ in my account?
What is Â´Order ProcessingÂ´ in my account?
What is Â´Order SourcingÂ´ in my account?
What is Â´Order ExecutingÂ´ in my account?
What does ´Awaiting Info´ in my account mean?
What does Â´Order Completing´ mean?
What does Â´Order ShippedÂ´ in my account indicate?
16) CMT Orders - Your Fabric, Our Creations
What are CMT orders? How much do they cost?
Can I send you the cloth for my custom garments ?
How do I determine how much fabric to send you for a specific type of clothing I want made; suit, pants, shirt, vest, etc.?
17) Troubleshoot, Technical Issues
What are alpha characters?
How can I remove an item from my shopping cart? How do I edit items in my shopping cart? How do I change items in my order?
I dont see my order in MyAccounts. Where did it go? Do you still have it?
When I submit sizes, it shows an - Out Of Range - Error.
It keeps asking for the password to MyAccounts? I do not have/have forgotten the password. What should I do?
I am unable to log into MyAccounts. What should I do?
I updated my measurements online. Why are the changes not showing?
I canÂ´t view the video tutorials in the measurements forms. I am having trouble submitting sizes. The form is not going through. Help.
I am unable to submit an online order. What should I do?
18) Measurements, Sizes, How to? When ? What ?
What does NOA mean?
Can I send in sizes that I want copied from a garment that fits me well?
When I submit sizes, it shows an Â´out of rangeÂ´ error. What does that mean?
I am afraid to take sizes. Can I send measurements off a garment I am happy with?
What is difference between "Slim or Snug Fit", "Athletic Cut" and "Full Fit"?
How do I send digital images to use with my order?
How do I best take sizes, with clothes on or without any clothes on? Should I submit sizes in centimeters or Inches ?
I have a shirt I want sizes taken from. How is this accomplished?
I have existing garments that I want to send to you for replicating sizes off of. How do I do this?
When, how, and where do I submit my measurements?
Can you do Large loose shirts ? Can you to Tight or fitted Shirts ? Loose baggy slacks? Snug fit pants ? Boxy Jackets?
Can you do big and tall size custom clothing?
Can you do wheelchair fit ? I have physical limitations, can you accomodate them in my custom clothing?
What if I am an odd size with parts of my physique larger or smaller than other parts of my physique? Such as, what if my neck is a lot larger than the rest of my proportions or what if my sleeves are extra short compared to the rest of me?
Can I update the measurements after the order has been delivered?
I am an existing client but do not see my measurements profile in my account. Do you have all my measurements? If so, why is it not shown?
How can I be sure of a perfect fit?
Can you use off the rack sizes? Can I submit Ready to Wear sizes for my custom clothing?
What are the minimal size requirements for Shirts ? Jackets ? Pants ? Vests ?
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