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The Mycustomtailor.com Frequently Asked Questions, How To's and Help

Please read the following for answers to your questions, how to's and any other assistance you might need in ordering from Mycustomtailor.com

Choose a Topic

  1. The Ordering Process
  2. Style Specific Questions
  3. Accessories, Special Requests , Monogrammes , Optionals , Trimmings
  4. Fabrics and Styles
  5. Wardrobe Specials, Package Offers, Discounts, Promotions
  6. Common Terms, Names, Processes in Custom Tailoring
  7. Fabrics and their Features
  8. Resellers
  9. Pricing, Costs, How Much?
  10. Order Status , Shipping , Turnaround
  11. Catalogues and Swatches
  12. Other Issues
  13. Payments, Credit Cards, Security Issues, Payment Options
  14. Product Features
  15. MyAccount Section
  16. CMT Orders - Your Fabric, Our Creations
  17. Troubleshoot, Technical Issues
  18. Measurements, Sizes, How to? When ? What ?
  19. Our Policies, Return Policy, Cancellation Policy

1) The Ordering Process

  1. How do I see/view/send an EMAIL ORDER or ORDER BY EMAIL?
  2. What are the prices for suits, shirts, pants?
  3. How and where do I send samples to copy?
  4. How do I send photos and digital images?
  5. How do I make changes to an order I have already placed?
  6. What is the Buy-a-Gift feature?
  7. What is the ´Allow us to make a Suggestion´ Feature?
  8. What are off-site purchases?
  9. What are wardrobe specials and how do I order one?
  10. How do I add custom choices such as monograms, buttons, lining, etc., to pieces selected in the wardrobe specials?
  11. Can I make changes to styles that are displayed in the various collections?
  12. How do I place an order?
  13. I am unable to submit an order Online; the site is not taking my order! What should I do?

2) Style Specific Questions

  1. What is the difference between inverse pleats and reverse pleats and how do they differ from standard pleats on pants?
  2. What are Morning Pants?
  3. What is a vent?
  4. Do you make detachable collar dress shirts?
  5. What is a Peak Lapel?
  6. What is a Notch Lapel?
  7. What is a button down collar?
  8. What is the difference between a single breasted and a double breasted jacket?
  9. What is a Sulptured Collar?
  10. What is a split back on jackets?
  11. What are inverted box pleats?
  12. What is the difference between a Notch Lapel and a Peak Lapel?
  13. What are Ticket Pockets?
  14. What is a hidden button-down collar?
  15. What style is best for me?
  16. What is button stance?
  17. What is a gorge?
  18. What is a placket covered front?
  19. What is a Bouttonnaire?
  20. What is a Mandarin Collar, a Thai Collar, and an Oiental Collar?
  21. Where does custom tailoring fit with traditional vs. modern styles?
  22. Can I order deviations from styles that I like but want slightly different?
  23. What are the construction specifications for your shirts?
  24. What are hand stitched lapels and pockets?
  25. What is the difference between English or British cut and Italian cut men´s suits?
  26. What is an Ainsley Collar?
  27. Can designer styles be replicated?
  28. What is the difference between a Suit Jacket, a Blazer and a Sports Jacket ?

3) Accessories, Special Requests , Monogrammes , Optionals , Trimmings

  1. What is the ready-to-wear category?
  2. What are working buttons/functioning buttons?
  3. What are Rope Shoulders? Can you do Rope Shoulders on suits?
  4. Can I order shirts with contrast collars and cuffs? Can you make shirts with white collars and white cuffs?
  5. Do you make Non-Shatnez and Halacha compliant clothing?
  6. What material do you use for linings?
  7. What are hand stitched lapels and pockets?
  8. What special requests for suits or shirts can I add to my order?
  9. I want corporate logo, personal logo on the garments I Order.
  10. Do you make removable collar stays on shirts?
  11. Can I order detachable collars on my shirts?
  12. How do I choose neckties or cuff links?
  13. I want half lined or fully lined pants and jackets.
  14. I want monograms, working sleeve buttons, and hand stitched/pick stitched lapels. Is this possible?
  15. What is a hand basted full canvas front?
  16. What monograms styles are available? How do I order them?

4) Fabrics and Styles

  1. I want to order a poplin, cotton, wool, silk suit/shirt?
  2. I would like to order custom denim jackets/coats/slacks/jeans.
  3. I am looking for a particular color.
  4. What is linen? Is it a good choice for custom garments?
  5. What is fabric popularity and how is it judged?
  6. I have a particular fabric in mind, how do I search for it?
  7. What are the most popular fabrics? What are votes on fabrics?
  8. I am looking for wrinkle resistant fabrics that are durable for everyday wear.
  9. Which fabric mills do you obtain your fabrics from? Where do most of your fabrics come from?
  10. What is PVC ? What is Pleather ?
  11. I am looking for fabric care information
  12. I want to know more about various silk types
  13. What fabrics do you have in the Closeouts Category? What are Exclusive Closeouts? Deluxe Closeouts?
  14. What material and colour has been used in the Style image I like ? I want to order the same.
  15. How can I order a garment from one collection in a fabric from another collection?
  16. I am a woman, but I like men´s style shirts and suits. How do I order them ?
  17. How can I order custom-made denim jeans?.
  18. I would like to order a suit/shirt in white/cream/blue/yellow/pink/orange or in a color not shown on your site. What Fabric is best for such a garment?
  19. I would like to buy fabric only. Do you sell by the yard ? What is the cost per yard?
  20. I am looking for a particular fabric. Can you source a fabric I am looking for?
  21. Where and how do I view the various fabrics?
  22. Does My Custom Tailor make custom clothes with fabric I provide?
  23. Does My Custom Tailor customize to any style?
  24. Can you make a custom piece of clothing from an image I send to you?
  25. Can I order swatches?
  26. I would like to know more about Textiles.
  27. Where can I find more information about fashion and clothing?
  28. What is the difference between CLASSIC COLLECTIONS, EXCLUSIVE COLLECTIONS, DELUXE COLLECTIONS and HERITAGE GOLD COLLECTIONS?
  29. How can I order a CATALOGUE of your products?

5) Wardrobe Specials, Package Offers, Discounts, Promotions

  1. What discount is available on bulk and wholesale orders?
  2. What special offers and promotions are available?
  3. I want to change fabrics available in a Wardrobe Special I like.
  4. I want to order more than three suits or more than ten shirts. Can you offer a discount?
  5. Do I get a discount when ordering more than a few pieces at regular prices?
  6. I am a webmaster, I have my own site(s). What interesting offers are available for me?
  7. How do I order a gift certificate ? How do I claim stored value in a certificate ?
  8. How and can I claim my complimentary gift or other giveaways ?

6) Common Terms, Names, Processes in Custom Tailoring

  1. What is SINGLE-NEEDLE STITCHING? Can you do Single Needle Stitching on shirts?
  2. What is a PLACKET?
  3. What is ply?
  4. What is yarn size?
  5. What materials and related items used in suit making?
  6. What is Glen Plaid?
  7. What is thread count?

7) Fabrics and their Features

  1. What is Micro Suede?
  2. What is two-fold or two-ply cloth?
  3. What is Dormieul?
  4. What are Super 100s, 110s, 120s, 130s, 150s, and 180s?
  5. What is the Designer Brand Collections?
  6. What is Seersucker?
  7. What is ply?
  8. What is yarn size?
  9. What is thread count?
  10. What is a Burn Test? How do I test a fabric?
  11. What is manufactured – man made fabrics and manufactured fiber types?
  12. What is hemp fiber and jute?
  13. What are weaves and how are they different from fabrics?
  14. What is cotton? What are its uses?
  15. What is wool? What are the different kinds of wool and their advantages?
  16. What kind of cloth is linen and what material is it composed of?
  17. What is Glen Plaid?
  18. What is Vicuna Wool?
  19. What are natural fibers made from? What is a natural fiber?

8) Resellers

  1. Who are the Business Associates of My Custom Tailors?
  2. What are the Reseller and Franchise Opportunities offered by My Custom Tailors?
  3. I have a large group of people that I would like to order for. Can I get a discount?
  4. What criteria do I need to access your promotion items for webmasters?

9) Pricing, Costs, How Much?

  1. What is the price of suits, shirts, pants, coats and other custom made-to-measure items?
  2. I want to order for my wedding party. Can I get a Discount?
  3. What discounts are available for bulk orders and wholesale orders?
  4. What discounts and special prices are available at My Custom Tailor?
  5. Is there a Minimum Order Requirement?
  6. I have a large group of people that I would like to order for. Can I get a discount?

10) Order Status , Shipping , Turnaround

  1. What is the difference between priority processing and rush processing?
  2. How do I change my shipping address?
  3. How long after an order is shipped do I receive it? Can I choose who to ship with?
  4. What is the estimated dispatch date?
  5. Are there any countries where you don´t ship orders to?
  6. How do I update my addresses or details prior to my next order or while my current order is being completed?
  7. What are necessary conditions, customs, duties or taxes I must be aware of ?
  8. Where do I send samples for replication or reproduction? Where do I send cloth for CMT work?
  9. Do you ship to the UK, the USA and Australia? What countries do you ship to ? How long does it take to arrive ?
  10. I submitted my order sometime ago, why is it still pending?
  11. How do I track my order online?
  12. What are the shipping and handling Charges?
  13. What is the difference between priority processing and rush processing?
  14. What is the turnaround time at My Custom Tailor's? How about ready-to-wear items?

11) Catalogues and Swatches

  1. I want to order a catalogue of custom clothing.
  2. How can I order fabric samples/swatches before submitting an order?
  3. How do I order after getting my swatches/Digital Catalogue?
  4. What if I have lost a gift certificate, swatch payment redemption coupon etc?

12) Other Issues

  1. What is laundering and starching?
  2. What is the best method for cleaning my suit?
  3. Where is www.MyCustomTailor.com located?
  4. What kind of promotions do you offer? How do I select items from these promotions?
  5. Do you visit USA, UK, Ireland, Australia, New Zealand or Europe on annual mail order trips? Do you visit my part of the world to take orders or measurements?
  6. Where are you located ? What is your physical address? Can I have directions to your location?
  7. What is My Custom Tailor´s stand on human rights and conservation?

13) Payments, Credit Cards, Security Issues, Payment Options

  1. How do I checkout? How do I pay for an order?
  2. How secure are payments made to www.MyCustomTailor.com?
  3. How do I pay for my custom clothing?
  4. Do you offer credit terms or an installments payment option? Can I make Partial Payments?
  5. What is the cvv/cvc number? What is the 4 digit Amex security number? What is Verified By Visa ?
  6. Why has payment been processed in a currency other than the USD?

14) Product Features

  1. How does a fully-constructed, tailored jacket differ from semi-constructed or unconstructed jackets?
  2. What is a semi-constructed jacket?
  3. What is an unconstructed jacket? What is the difference between a fully constructed and an unconstructed jacket?
  4. What is the difference between ready-to-wear/off-the-peg, made-to-measure, and full Bespoke Suits?
  5. How are your jackets, pants, and shirts made? What type of construction is done on your jackets, shirts, pants? What are your manufacturing specifications?
  6. What sort of religious criteria can be added to custom tailored clothing?
  7. Are your jackets hand-basted or fused? Can you do hand-basted canvas fronts? Are shirt collars fused? What about the seams?
  8. What are the MyCustomTailor.com production standards?
  9. How do I know if My Custom Tailor is for me?
  10. What about big and tall sizes?
  11. Can I order for others such as family?

15) MyAccount Section

  1. I am not able to access my order in the ´MyAccounts´ link of your website.
  2. Why does the system ask for a password in ´MyAccounts´? I have forgotten the password. I can´t log into my account.
  3. What is the ´MyAccounts´ feature?
  4. How do I track the status of my order online?
  5. How do I set up an account ?
  6. What does the status, ´QC´ mean?
  7. What is ´Order Pending´ in my account?
  8. What is ´Order Processing´ in my account?
  9. What is ´Order Sourcing´ in my account?
  10. What is ´Order Executing´ in my account?
  11. What does ´Awaiting Info´ in my account mean?
  12. What does ´Order Completing´ mean?
  13. What does ´Order Shipped´ in my account indicate?

16) CMT Orders - Your Fabric, Our Creations

  1. What are CMT orders? How much do they cost?
  2. Can I send you the cloth for my custom garments ?
  3. How do I determine how much fabric to send you for a specific type of clothing I want made; suit, pants, shirt, vest, etc.?

17) Troubleshoot, Technical Issues

  1. What are alpha characters?
  2. How can I remove an item from my shopping cart? How do I edit items in my shopping cart? How do I change items in my order?
  3. I dont see my order in MyAccounts. Where did it go? Do you still have it?
  4. When I submit sizes, it shows an - Out Of Range - Error.
  5. It keeps asking for the password to MyAccounts? I do not have/have forgotten the password. What should I do?
  6. I am unable to log into MyAccounts. What should I do?
  7. I updated my measurements online. Why are the changes not showing?
  8. I can´t view the video tutorials in the measurements forms. I am having trouble submitting sizes. The form is not going through. Help.
  9. I am unable to submit an online order. What should I do?

18) Measurements, Sizes, How to? When ? What ?

  1. What does NOA mean?
  2. Can I send in sizes that I want copied from a garment that fits me well?
  3. When I submit sizes, it shows an ´out of range´ error. What does that mean?
  4. I am afraid to take sizes. Can I send measurements off a garment I am happy with?
  5. What is difference between "Slim or Snug Fit", "Athletic Cut" and "Full Fit"?
  6. How do I send digital images to use with my order?
  7. How do I best take sizes, with clothes on or without any clothes on? Should I submit sizes in centimeters or Inches ?
  8. I have a shirt I want sizes taken from. How is this accomplished?
  9. I have existing garments that I want to send to you for replicating sizes off of. How do I do this?
  10. When, how, and where do I submit my measurements?
  11. Can you do Large loose shirts ? Can you to Tight or fitted Shirts ? Loose baggy slacks? Snug fit pants ? Boxy Jackets?
  12. Can you do big and tall size custom clothing?
  13. Can you do wheelchair fit ? I have physical limitations, can you accomodate them in my custom clothing?
  14. What if I am an odd size with parts of my physique larger or smaller than other parts of my physique? Such as, what if my neck is a lot larger than the rest of my proportions or what if my sleeves are extra short compared to the rest of me?
  15. Can I update the measurements after the order has been delivered?
  16. I am an existing client but do not see my measurements profile in my account. Do you have all my measurements? If so, why is it not shown?
  17. How can I be sure of a perfect fit?
  18. Can you use off the rack sizes? Can I submit Ready to Wear sizes for my custom clothing?
  19. What are the minimal size requirements for Shirts ? Jackets ? Pants ? Vests ?

19) Our Policies, Return Policy, Cancellation Policy

  1. I have lost my Gift Certificate, Swatch Payment Refund Coupon, Discount Coupon, Promotional Coupon!
  2. What is the return policy at www.MyCustomTailor.com?
  3. What is the policy regarding gift certificates and discount coupon redemption?
  4. Can I cancel an existing order?
  5. Is there any guarantee of the fabric/material, construction quality and fit of the Custom Garment?
  6. If a charge back or credit has been issued to my credit card, why do I not see it in my Card Statement?


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