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We do not ship orders to most African countries and some Eastern European and Asian countries without sufficient identity verification documentation. This is to safe guard against fraudulent order placements. Once an order is received and verified by our fraud prevention procedures, we will seek whatever additional documentation is necessary to proceed with the order.


Other commonly asked questions about Order Status , Shipping , Turnaround

  1. What is the difference between priority processing and rush processing?
  2. How do I change my shipping address?
  3. How long after an order is shipped do I receive it? Can I choose who to ship with?
  4. What is the estimated dispatch date?
  5. How do I update my addresses or details prior to my next order or while my current order is being completed?
  6. What are necessary conditions, customs, duties or taxes I must be aware of ?
  7. Where do I send samples for replication or reproduction? Where do I send cloth for CMT work?
  8. Do you ship to the UK, the USA and Australia? What countries do you ship to ? How long does it take to arrive ?
  9. I submitted my order sometime ago, why is it still pending?
  10. How do I track my order online?
  11. What are the shipping and handling Charges?
  12. What is the difference between priority processing and rush processing?
  13. What is the turnaround time at My Custom Tailor's? How about ready-to-wear items?
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