Online Mens Tailor And Custom Tailoring

Common Questions about Product Features

• I am unable to submit an online order. What should I do?
  There are several things that could be holding up acceptance of your order. It may be that ´cookies´ are disabled on your computer or you may be part of a local network that prevents pages from showing on your computer. It is possible that a script is corrupted, preventing you from completing the transaction. Try emailing us the following order information emailed to us along with credit card information to process payment so we can manually input your order. We will then confirm the order onto your online profile, visible in the ´MyAccounts´ section of our website.
  If you are unable to submit your measurements, email us a request for Measurements Forms so you can fill them out and fax or email them back to us.
  
  For manual order placement, email us the following details:
  - Items you wish to order
  - The style number for each item
  - The fabric number for each item
  - The color for each item
  - Any special requests for any of the custom pieces being ordered
  - Measurements can be submitted by logging into ´MyAccounts´ and using the links on the left menu. Or, you can fax us the measurement form which can be printed out and filled in. Our fax number is (66) 2 650 0956 where you would need to dial the international access code (it is 011 in the USA) and then the rest of the number. Include your name, email address, and Customer ID number.
  
  Email us the following credit card information so that we can process payment.
  - The card number
  - The name on the card
  - The expiration date
  - Shipping address
  - billing address
  - CVV number(the three digit number in reverse italics on the back of the card).
  Having all the pertinent information as detailed above, will allow us to manually enter your order and process it accordingly.

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• Do you offer credit terms or an installments payment option? Can I make Partial Payments?
  For large orders we will accept installment payments. Partial payments are also acceptable. However, orders will only be shipped upon complete payment of all charges. Please contact us if you need additional information.

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• What criteria do I need to access your promotion items for webmasters?
  If you wish to place banners and links at your website, you can choose our 6 month promotion for a free shirt or a 1 year promotion to earn a free suit. To be considered, we need the following information:
  - Your website url
  - Number of hits per month at your website (preferably backed by a third party statistics report)
  - Number of unique visitors per month
  - Target market of the website
  - Proposed locations of the banners and links you would like to place for the promotion.
  - Your current online marketing methods used to draw visitors to your website
  - A three month web report of statistics if available (this will help greatly in quicker approval)

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• What is Dormieul?
  Dormieul is a manufacturer of very high-end pure wool cloth for men´s suits and slacks. They are located in England and have trading offices in most European countries as well as tailoring centers in Asia. Cloth from Dormieul is renowned worldwide for its unique hand and luxurious feel. Dormieul suit fabrics are typically made in the tradition of British tastes with most fabrics being in traditional business colors and patterns such as Chalk Stripes, Bankers Stripes, Pin Stripes, Prince of Wales check etc.
  
  Dormieul is famous for its,´smooth as silk´, finish on wool suits and it´s superb luster. A person who wears Dormieul stands out as someone who knows what to wear and how to wear it. You can learn more about premium fabrics by visiting our Glossary pages or you can do quick cloth searches using one or more criteria to help pick what you want, based on weight, patterns, content and other requirements.

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• How do I update my addresses or details prior to my next order or while my current order is being completed?
  You do this by logging into MyAccounts and making your changes. If you wish to make a change while your order is being constructed, update your shipping address in the MyAccounts section and send an email confirmation. If you will be at a different address on the date the order is scheduled to be delivered, email the new address and confirm telephone contact numbers. Make sure your customer ID is included in the subject field of your email.
  Notification by phone to (66) 81 987 8717 will also help ensure that your address is correctly updated with our logistics department to confirm the new address.

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• What is cotton? What are its uses?
  Cotton, cool, soft, and comfortable comfortable is the principal clothing fiber of the world. Its production is one of the major factors in world prosperity and economic stability. Cotton "breathes".
  What would we do without cotton? Since cotton wrinkles, polyester was added to give it wash and wear properties for a busy world. In recent times, the consumer determined that polyester, although easier to care for, took away the cool from cotton and also added a "pilling" effect to cotton/polyester blends. Consumers now often request "100% Cotton".
  
  Permanent finishes also added to the all cotton fabric and gave a wash and wear property to cotton. Cotton fiber comes from the cotton plant´s seed pod. The fiber is hollow in the center and under a microscope looks like a twisted ribbon. "Absorbent" cotton will retain 24-27 times its own weight in water and is stronger when wet than dry. This fiber absorbs and releases perspiration quickly, thus allowing the fabric to "breathe". Cotton can stand high temperatures and takes dyes easily. Chlorine bleach can be used to restore white garments to a clear white but this bleach may yellow chemically finished cottons or remove color in dyed cottons.
  
  Boiling and sterilizing temperatures can also be used on cotton without disintegration. Cotton can be ironed at relatively high temperatures, stands up to abrasion, and wears well.
  Mercerized cotton is treated to permanently straighten the cotton fibers which then becomes a smooth, rod-like fiber that is uniform in appearance with a high luster. Cotton is often blended with other fibers such as polyester, linen, and wool, to "blend" the best properties of each fiber.

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• I am not able to access my order in the ´MyAccounts´ link of your website.
  There are generally two reasons why you are not able to view your order:
  a. The order may have been moved to the order history page. Use the link on the left side of ´MyAccounts´ to access the order history page.
  b. You may be using a different email address to access your account; sometimes two email addresses get entered over time. Confirm the email you used to place the order and log in with that address. It will serve you well to establish a single email address linked to your account.
  Should you still have trouble accessing your account, use the Trouble Shoot to let us know.

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• Can I send you the cloth for my custom garments ?
  We can custom make clothing including suits, shirts and pants using fabric you send to us. This is called CMT (Cut Make Trim) work. To place CMT orders, use this form. To check out the full chart of fabric quantity requirements, click on the CMT instructions link under the category Specials/Events/Deals on this page . To send the fabric to us after placing the CMT order at the above link, follow the instructions outlined below:
  - Pack the materials in as small a package as possible and include your name, address, telephone number, order number and Customer ID. The customer ID is the number you find in the subject field of any email received from us or it is listed in ´MyAccounts.
  - Send it by registered/certified airmail. Do not use a courier.
  - Put a low value on the package, under USD 5 to USD 15 for example. Declare the item as old cloth of no commercial value for sampling purposes only.
  Include a note in the package that outlines the order in as much detail as possible and include any special requests for any of the items. These options are provide at a small premium which will be added to your order total.
  
  Contact us and let us know when the fabric has been sent so we can keep an eye out for it.
  You need to submit your measurements by setting up a ´measurements profile´. Log into ´MyAccounts´on our website.
  Alternatively, you can include well fitting sample garments in the package for replication of measurements and styles.

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• What are weaves and how are they different from fabrics?
  Certain weaves are often mistaken for fabric types. For example, satin is a type of weave that does not denote fabric content. Satin is woven from silk, polyester, acetate, or even blends of fibers. Each different fiber content contributes to the hand and drape of the satin fabric. Satin is a weave that is seen in brocade, damask, and tapestry.

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• I have lost my Gift Certificate, Swatch Payment Refund Coupon, Discount Coupon, Promotional Coupon!
  If a certificate or swatch payment redemption coupon is lost, it is not recoverable. It is the receivers responsibility to retain and save the coupon or certificate for subsequent use at our site.
  - Any certificate or redemption coupon cannot be exchanged for cash.
  - A certificate or redemption coupon cannot be utilized or redeemed with an order already placed or with an existing order being worked on at that time.
  - A coupon redemption can only be made on the next order or subsequent orders and not on a current order.
  - No request to recover a lost coupon or gift certificate shall be entertained.

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