Online Mens Tailor And Custom Tailoring

Common Questions about Product Features

• What is My Custom Tailor´s stand on human rights and conservation?
  We have a proud legacy of following international human rights and conservation standards. Our factory operations adhere strictly to minimum working age laws, minimum wage regulations, and maximum working hour dictates. It is our policy to never deploy underage individuals or children at our workshops. Potentially dangerous jobs, i.e., working with sewing machines and needles, are only undertaken by workers over 30 years of age.

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• What are weaves and how are they different from fabrics?
  Certain weaves are often mistaken for fabric types. For example, satin is a type of weave that does not denote fabric content. Satin is woven from silk, polyester, acetate, or even blends of fibers. Each different fiber content contributes to the hand and drape of the satin fabric. Satin is a weave that is seen in brocade, damask, and tapestry.

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• I have lost my Gift Certificate, Swatch Payment Refund Coupon, Discount Coupon, Promotional Coupon!
  If a certificate or swatch payment redemption coupon is lost, it is not recoverable. It is the receivers responsibility to retain and save the coupon or certificate for subsequent use at our site.
  - Any certificate or redemption coupon cannot be exchanged for cash.
  - A certificate or redemption coupon cannot be utilized or redeemed with an order already placed or with an existing order being worked on at that time.
  - A coupon redemption can only be made on the next order or subsequent orders and not on a current order.
  - No request to recover a lost coupon or gift certificate shall be entertained.

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• I am looking for a particular color.
  Our inventory includes hundreds of colors and hues in a wide range of fabrics. To quickly find the color you are looking for or to review a desired fabric type, visit our ´search for a fabric/color´ link where you can conduct searches using criteria such as colors, weights, climatic conditions, patterns, etc. We are confident that a fabric or color of your choice will be available.

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• How can I order a garment from one collection in a fabric from another collection?
  This is easily accomplished. Select the type of item you wish to order, a suit or a shirt for example, from the collection that you would like to have the fabric from. Then, select any style from within the category of the desired fabric collection for the sake of order placement. Next, use the subsequent special request section of the order placement process to indicate a change of style from the one selected to the style number preferred. We will then use your instructions to custom make the garment in the fabric and style selected.

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• Where are you located ? What is your physical address? Can I have directions to your location?
  You can learn more about us by visiting the About Us page where detailed information and contact numbers are provided. Directions and maps to our locations can be found at our Maps page.

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• What is ´Order Executing´ in my account?
  Order Executing means the order has reached the stage where the materials are being constructed for final completion.

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• I am unable to log into MyAccounts. What should I do?
  The password feature protects your account from unauthorized access. If you have forgotten your password,
  type in your email address and use the links provided to have the password sent to the email you originally registered with us.
  If you have never set up a password simply go to your account, type in your email address and when asked for a password, type one in you wish to use.
  
  If you are inputting the correct password but the system still keeps asking for it, you may have cookies disabled on your computer. When you enter a password, a session cookie is used to store that information so the site knows who is trying to access the account and whether or not access should be granted. Reset your browser to allow cookies. If you are running a firewall, allow it to ´trust´ our site and then log back into the ´MyAccounts´ section of our website at this link.
  If you are still having trouble, please use the Trouble Shoot page provided for that purpose.

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• What are Super 100s, 110s, 120s, 130s, 150s, and 180s?
  It represents the fineness of fabric yarn. The higher the number the greater the fineness. The yarn number for cotton is based on the number of 840-yard hanks in a pound. The convention for indicating plies resembles that for wool. Two-ply 20s would be written 2/20s or 20/2, and would be twice the weight, length for length, of single ply 20s yarn.

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• I can´t view the video tutorials in the measurements forms. I am having trouble submitting sizes. The form is not going through. Help.
  The video clips are accessed by clicking on the camera icon next to the name of each measurement field. You will need Windows Media player program or Quik Time media player installed on your computer to be able to view these clips. It is possible that you are viewing the printable and downloadable measurements form rather than the online submission form.
  The printable form does not have video tutorials as it is assumed that the form will be used to fill in the measurements by a professional taking the sizes and hence a tutorial is not required.
  To view the submission form, log into the ´MyAccounts´ and click the set-up measurements profile link.
  
  If you are still having trouble consider the following possibilities:
  a. The security settings on your browser are set at a high level which is preventing you from viewing the page. In this case, reset it to default levels.
  b. The cookies are disabled on the browser.
  c. The java script is disabled on your machine. Re-enable it or set all the browser settings to default.
  d. A cookie on your computer is corrupted. Visit This Link first and then proceed to submit the measurements or resubmit the complete order.

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