Online Mens Tailor And Custom Tailoring
Common Questions about Product Features
162) Is there a Minimum Order Requirement?
163) Can I order for others such as family?
164) Why has payment been processed in a currency other than the USD?
165) I want to order a catalogue of custom clothing.
166) Do I get a discount when ordering more than a few pieces at regular prices?
167) Where do I send samples for replication or reproduction? Where do I send cloth for CMT work?
168) What is the cvv/cvc number? What is the 4 digit Amex security number? What is Verified By Visa ?
169) Are there any countries where you don´t ship orders to?
170) How secure are payments made to www.MyCustomTailor.com?
- What does ´Awaiting Info´ in my account mean?
This indicates we have made a request for an update or for detail confirmation. Generally, the requested information is necessary to complete the order. - Is there a Minimum Order Requirement?
We have minimum order requirement of $200. Generally, we encourage first time clients to place a small order first of one of each item, perhaps one suit and one shirt, to verify that our quality and workmanship are acceptable before placing larger orders. Small orders almost always lead to much larger ones, once our clients experience our quality and service. - Can I order for others such as family? Yes. You just need to set up individual measurement profiles in the ´My Accounts´ tab and give each new profile a proper name. Please visit MyAccounts to complete this process.
- Why has payment been processed in a currency other than the USD?
Due to current banking regulations and ongoing currency valuation volatility, we only accept payment in our own currency. Your card will be charged in USD after having been converted from our currency to the USD. - I want to order a catalogue of custom clothing.
Digital Catalogues can be ordered at this link. All our styles and fabrics are displayed online at our website. We frequently use specifications and published images provided by our clients to determine style guidelines for making custom clothing. We can work with almost any style you want to send us. You can also order fabric swatches to view the range of fabrics we offer at this link. These can be sent to you via airmail at 4-6 week delivery or by courier for a 3-5 day delivery. - Do I get a discount when ordering more than a few pieces at regular prices?
At select times we offer special gifts or complimentary products for orders of a set minimum value. The value of these gifts varies but the minimum order requirement details to qualify are communicated during the order placement process. Our offers and promotions are available at Our Promotions page. Terms and conditions may apply. Promotions also feature our Wardrobe Specials and Package Offers. Wedding party orders receive discounts Wedding Orders page based on the total value of the collective order. - Where do I send samples for replication or reproduction? Where do I send cloth for CMT work?
To send us samples, follow the instructions outlined below:
a. Please pack the item in as small a package as possible
b. Send it by registered/certified airmail. Please do not use a courier.
If using a courier, there may be import duties to pay.
Declare the package value as under USD 10 to minimize the chances of this happening.
c. Declare the item as old clothing of no commercial value for sampling purposes only
d. Include a note that outlines the order in as much detail as possible
Email us and let us know when the sample has been sent so we can keep an eye out for it.
More information and instructions on sending fabric or determining how much fabric is needed in a CMT order can be found at this link.
To place CMT orders, please use this form - What is the cvv/cvc number? What is the 4 digit Amex security number? What is Verified By Visa ?
These are all security features built in to credit card issuing companies to protect card holders and merchants from fraudulent activity. The CVV/CVC number is a three digit number displayed at the back of the card in the same strip as the card holders signature. This is a security measure initiated by Visa and MasterCard. The Amex four digit security number in printed on the front of the card just under the last four digits of the embossed card number. ´Verified-by-Visa is a new security system instigated by Visa Card to guard against online fraud and unscrupulous activity. Cardholders are issued a password that is entered in the appropriate field of the payment submission form. When the password is entered, this information is then verified by Visa International to confirm that the person submitting the payment is indeed the card holder before Visa authenticates the charge card and authorizes funds to be released. If you don´t have a ´Verified-by-Visa´ password, enter your social security number where requested and we will help you obtain the necessary password. - Are there any countries where you don´t ship orders to?
We do not ship orders to most African countries and some Eastern European and Asian countries without sufficient identity verification documentation. This is to safe guard against fraudulent order placements. Once an order is received and verified by our fraud prevention procedures, we will seek whatever additional documentation is necessary to proceed with the order. - How secure are payments made to www.MyCustomTailor.com?
Our security protocols and associated underlying technologies exist to protect our clients. The majority of credit card fraud over the Internet involves people e-mailing their credit card account numbers to merchants, or web sites accepting credit cards without using appropriate security protocols. Such potentially insecure data transmission is not used at MyCustomTailor.com. We deploy the latest in Internet and electronic commerce security:
- Operating System Security - MyCustomTailor.com uses a Linux operating system. We utilize strict security procedures (secure users, groups, and passwords).
- Database Encryption - www.MyCustomTailor.com gathers customers, products, and orders into secure databases with passwords set up at the table level. Individuals typing on the computer on which this database is stored would have to know the database passwords to gain access to the information.
- Encoded Credit Card Slips - Credit card transactions (or slips, as they are known in the banking industry) are encoded using the Secure Socket Layer (SSL) standard, which involves 256-bit encryption. Even if someone were to intercept a transaction, they would not be able to gain access to the information. Your credit card information goes directly to an accredited bank or payment processing system. The number is purged immediately after the transaction is processed, so there is no way for anyone to ever see it.
- Our Privacy Statement: MyCustomTailor.com does not disclose, sell, give out, or otherwise misuse any information you provide including but not limited to, email addresses, names, previous purchases, addresses, measurements, etc. We value your patronage and will always do our best to keep your information strictly confidential.
Important Notice: ALL orders go through a screening/verification process. We may ask for additional identity verification documents which would be required for order completion. Such documents MUST be supplied via email as an attachment or via fax as required, PRIOR to order shipment. If fraud is detected and verification documents are not supplied, information may be forwarded to country authorities to initiate legal proceedings. Should an order be placed without supporting documents and fraud is not detected, an order will be cancelled and a cancellation charge of 25% will be deducted before a refund is issued to the card. To read more detail on our security procedures check out this link..