Online Mens Tailor And Custom Tailoring

Common Questions about Product Features

• I would like to know more about Textiles.
  Read our Textile Glossary explaining the different fabrics and materials from around the world.

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• Are there any countries where you don´t ship orders to?
  We do not ship orders to most African countries and some Eastern European and Asian countries without sufficient identity verification documentation. This is to safe guard against fraudulent order placements. Once an order is received and verified by our fraud prevention procedures, we will seek whatever additional documentation is necessary to proceed with the order.

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• Can I order for others such as family? Yes. You just need to set up individual measurement profiles in the ´My Accounts´ tab and give each new profile a proper name. Please visit MyAccounts to complete this process.

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• What is My Custom Tailor´s stand on human rights and conservation?
  We have a proud legacy of following international human rights and conservation standards. Our factory operations adhere strictly to minimum working age laws, minimum wage regulations, and maximum working hour dictates. It is our policy to never deploy underage individuals or children at our workshops. Potentially dangerous jobs, i.e., working with sewing machines and needles, are only undertaken by workers over 30 years of age.

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• What is the ´MyAccounts´ feature?
  This unique element of our website is a one-stop shop where you can view the status of your current order and your order history, and set up different measurements profiles to use when placing orders for members of your family or friends. You can view all your measurement profiles and update them when necessary. Measurement profiles can be added before you ever place your first order.

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• What is ´Order Executing´ in my account?
  Order Executing means the order has reached the stage where the materials are being constructed for final completion.

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• Where are you located ? What is your physical address? Can I have directions to your location?
  You can learn more about us by visiting the About Us page where detailed information and contact numbers are provided. Directions and maps to our locations can be found at our Maps page.

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• How secure are payments made to www.MyCustomTailor.com?
  Our security protocols and associated underlying technologies exist to protect our clients. The majority of credit card fraud over the Internet involves people e-mailing their credit card account numbers to merchants, or web sites accepting credit cards without using appropriate security protocols. Such potentially insecure data transmission is not used at MyCustomTailor.com. We deploy the latest in Internet and electronic commerce security:
  - Operating System Security - MyCustomTailor.com uses a Linux operating system. We utilize strict security procedures (secure users, groups, and passwords).
  - Database Encryption - www.MyCustomTailor.com gathers customers, products, and orders into secure databases with passwords set up at the table level. Individuals typing on the computer on which this database is stored would have to know the database passwords to gain access to the information.
  - Encoded Credit Card Slips - Credit card transactions (or slips, as they are known in the banking industry) are encoded using the Secure Socket Layer (SSL) standard, which involves 256-bit encryption. Even if someone were to intercept a transaction, they would not be able to gain access to the information. Your credit card information goes directly to an accredited bank or payment processing system. The number is purged immediately after the transaction is processed, so there is no way for anyone to ever see it.
  - Our Privacy Statement: MyCustomTailor.com does not disclose, sell, give out, or otherwise misuse any information you provide including but not limited to, email addresses, names, previous purchases, addresses, measurements, etc. We value your patronage and will always do our best to keep your information strictly confidential.
  
  Important Notice: ALL orders go through a screening/verification process. We may ask for additional identity verification documents which would be required for order completion. Such documents MUST be supplied via email as an attachment or via fax as required, PRIOR to order shipment. If fraud is detected and verification documents are not supplied, information may be forwarded to country authorities to initiate legal proceedings. Should an order be placed without supporting documents and fraud is not detected, an order will be cancelled and a cancellation charge of 25% will be deducted before a refund is issued to the card. To read more detail on our security procedures check out this link..

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• How can I order a garment from one collection in a fabric from another collection?
  This is easily accomplished. Select the type of item you wish to order, a suit or a shirt for example, from the collection that you would like to have the fabric from. Then, select any style from within the category of the desired fabric collection for the sake of order placement. Next, use the subsequent special request section of the order placement process to indicate a change of style from the one selected to the style number preferred. We will then use your instructions to custom make the garment in the fabric and style selected.

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• I am unable to log into MyAccounts. What should I do?
  The password feature protects your account from unauthorized access. If you have forgotten your password,
  type in your email address and use the links provided to have the password sent to the email you originally registered with us.
  If you have never set up a password simply go to your account, type in your email address and when asked for a password, type one in you wish to use.
  
  If you are inputting the correct password but the system still keeps asking for it, you may have cookies disabled on your computer. When you enter a password, a session cookie is used to store that information so the site knows who is trying to access the account and whether or not access should be granted. Reset your browser to allow cookies. If you are running a firewall, allow it to ´trust´ our site and then log back into the ´MyAccounts´ section of our website at this link.
  If you are still having trouble, please use the Trouble Shoot page provided for that purpose.

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