Online Mens Tailor And Custom Tailoring

Common Questions about Product Features

• Do you make removable collar stays on shirts?
  All our shirts have removable collar stays unless they are Mandarin, Chinese, wingtip, hidden button down or button down collars. Collar stays are not required in shirts with no collars. Hidden buttons and button down collars make collar stays redundant. We can include permanent collar stays in the shirts if so desired. A preference for removable or permanent stays can be indicated in the special request section of the order placement process. This section comes up after the fabric, and the style and color of the shirts have been selected.

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• I want corporate logo, personal logo on the garments I Order.
  We monogram or embroider corporate logos on shirts and jackets per your specifications. Send an email us that specifies the style of shirt or jacket you wish to order, the number of pieces, and a digital image of the logo you wish to have placed on the garments. The image can be sent to us as a Jpeg file format which ends in the extension .jpg and is no larger than 100 kb. Should multiple images be sent, please zip them before transmission. Specify fabric colors, back-ground colors if applicable, and the location and size of the logo.
  Once confirmed, we will forward you a price quote and request any additional details as necessary.

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• What is SINGLE-NEEDLE STITCHING? Can you do Single Needle Stitching on shirts?
  All our shirts are constructed using the single-needle stitching method. We do not use lock stitching or interlocking to close the seams in our shirts. Lock-stitching refers to the two threads, upper and lower, being locked together in the hole in the fabric through which they pass. Unlike chain stitch, lock-stitch does not unravel easily, making it difficult to remove. The term single-needle stitching, often found on dress shirt labels, refers to lock stitch, as opposed to chain stitch which unravels easily and is usually used on lower quality garments.

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• Does My Custom Tailor customize to any style?
  If you would like us to custom-make garments to styles not displayed or available at our website, send an image file or a link to an online image, along with your order. Our email address is customerservice@mycustomtailor.com Please contact us for more information. When sending an image file, use JPEG formats and keep the file as small as possible.

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• How do I track my order online?
  Track your orders by logging into MyAccounts and clicking the ´track this package´ link in the current orders page. You will only be able to track your order after it has been dispatched by us.

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• Do you visit USA, UK, Ireland, Australia, New Zealand or Europe on annual mail order trips? Do you visit my part of the world to take orders or measurements?
  We regularly visit the USA and UK to service existing and new clients. Fill in our Road Show Appointment form to allow us to contact you with more information and provide our planned Road Show Visitation Schedule. To make sure that Our Master Tailor visits your city, create a group of friends, family members or business acquaintances that would be interested in working with our Master Tailors.
  For a group of at least five clients, special pricing discounts will be offered along with the individual attention you will receive from a Master Tailor.
  
  The best reason to attend one of these roadshows is to understand how you can order custom made clothing that fits much better than off-the-rack clothes at lower prices. You then have your measurements in our database so you can reorder anytime of the year from our online site. Our loyal clients enjoy the convenience of our online presence and avoiding the need to shop retail stores. Our ongoing commitment to serving global clients and numerous customer testimonials customer testimonials is the continuation of three generations of personal service.
  
  Ourmeasurements forms are very comprehensive in creating the perfect guide for making clothes that fit perfectly. As a guide to capturing your measurements, we provide online video tutorials that explain how to take accurate measurements. We seek information regarding ethnic background, favorite sporting and outside activities, special fit preferences, etc., in creating individual information profiles to ensure correct proportioning and fit. The requested information also helps us confirm that certain measurement details are correct. Someone who plays football would be more comfortable in pants that were proportioned with larger than standard front of the thighs and someone who lifts weights would be more comfortable with a wider than usual back for jackets. We do everything possible to accommodate client needs and become an indispensable source of value and convenience.
  
  When an order is received, our Master Tailors review every measurement to check for potential relationships that don´t logically exist in making sure everything is in proportion. To assist in confirming a perfect profile, we request pictures that show front, back and side view images. In paying attention to this kind of detail, we guarantee order placement for custom clothing done online via our website will earn your total satisfaction.
  
  We encourage you to try our online services to avoid having to wait for one of our roadshows to visit your city.
  What differentiates us either way is our quality, expertise, workmanship, speed of delivery, and level of custom fit.

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• What are the most popular fabrics? What are votes on fabrics?
  Each time a custom garment is ordered in any particular fabric, the fabric gets a vote point. The higher the vote point, the more popular that fabric has been with our clients. All color selections for a particular fabric are considered a vote for that one fabric. We don´t keep a tally of the most popular colors. The fabric in all its colors is considered as one.
  When using the Fabric Search function to show the most popular fabrics, the materials with the highest votes will show up chronologically.
  Use this feature to quickly and easily pinpoint the best fabrics for your custom clothing needs.

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• What is the best method for cleaning my suit?
  Dry Cleaning is by definition, cleaning with solvents and using little or no water. The combination of solvents and heat is hard on fabrics and may cause as much wear as actually wearing the garment. Perchlorethylene, the cleaning fluid used by most dry cleaners, is the most effective cleaner for most fabric types. However, "perc", as it is called, is toxic and classified as a hazardous air pollutant by the Clean Air Act. Dry cleaning customers should take their garments out of the plastic bags and air their garments after dry cleaning. Dry cleaning solvent must be distilled to remove greases, oils, waxes and dyes. Poor solvent purity or quality can result in an objectionable odor in the garment and a "graying" of white clothing.
  
  Pressing after cleaning is very common. Most anyone can press wool pants but it takes a skilled professional presser to do a quality job on linen and silk items. Linen can withstand higher heat when ironed, and should be pressed when damp. Silk requires a lower temperature iron and should be steam ironed, preferably with a press cloth. Wool should be pressed with steam and a moderate temperature. Packaging of the cleaned garment is also important. A garment can be cleaned and pressed well but if it is jammed into a small bag, it can become a wrinkled mess. Jamming too many finished and bagged garments onto storage racks will usually wrinkle finished garments.
  
  Finally, develop a dialogue with your dry cleaner. Note the type of stains that you have on your garment and tell the Dry Cleaner when you bring in your clothes. Their pre-spotting helps eliminate stains that could otherwise be heat set after the garment is cleaned. Be an informed and fair consumer. Not all spots can be removed especially they have been pressed into the fabric. Intelligent care of your garments will extend their life considerably.

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• I want to order more than three suits or more than ten shirts. Can you offer a discount?
  We provide special pricing discounts for bundled orders that encompass multiple people. A comprehensive order package can be effectively discounted so that price breaks
  can be enjoyed by a group of people placing their orders together.
  Send the following order information via email so we can determine the appropriate discount to offer and begin processing your order:
  - Total number of items to be made
  - Style number for each item
  - Fabric number for each item
  - Color for each item. (email us in this format; 1 suit, fabric 101, color black, style 1 and so on)
  - Special requests details for each item
  - Measurements for each individual are submitted by logging into ´MyAccounts´ and using the links on the left menu.
  Having all the pertinent information as detailed above will enable us to customize your special discount depending on the total volume ordered
  Alternatively, there are always Special Offers available where substantial savings can be realized on individual items.

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• What is the difference between priority processing and rush processing?
  Priority processing allows customers to have their order executed in the quickest time possible. It generally means a 2-3 day delivery period by International Couriers with special priority delivery instructions. Current rates for the priority processing option are 10% of total order.
  Rush processing positions your order ahead of other weekly orders and the current backlog to expedite delivery. Sometimes dispatch is delayed due to fabric availability issues or delays in client payment processing. Delays can be expected if there are features in the garment that go beyond normal production staging, or sometimes they are caused by incomplete order information submitted from the client. This requires us to contact the client for additional order clarification.

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