Online Mens Tailor And Custom Tailoring

Common Questions about Product Features

• Can you do wheelchair fit ? I have physical limitations, can you accomodate them in my custom clothing?
  We certainly can. We will make garments that look good and are comfortable in a wheelchair or that accommodate any physical limitations. We would require images of you sitting in the wheel chair front and back as well as standing(if possible) with front, back and side views. If possible, we prefer images of the full body front, back and side silhouettes clearly showing any physical limitations so that the custom clothing can be proportioned accordingly.This helps us construct the garments correctly with the proper balance of appearance and comfort. Send them as a JPEG format that ends in the extension .jpg with each one no larger than 50 kb. in size. If sending multiple images, ensure the images are zipped before transmission to make for easier uploads and downloads.
  Ensure that measurements are taken off the body when not in the wheelchair as well as when in the wheel chair. This is important for three dimensional measurements such as chest, stomach, waist and hip circumferences as well as the front chest and back measurements.
  When setting up a profile, set up the profile using off the body, out of the chair measurements. The separate set in the wheel chair should be emailed to us separately.

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• What kind of cloth is linen and what material is it composed of?
  Linen is an elegant, beautiful, durable, and refined luxury fabric. Linen is the strongest of the vegetable fibers and has two to three times the strength of cotton. Linen table cloths and napkins have been handed down from generation to generation. Not only is the linen fiber strong, it is smooth, making the finished fabric lint free. Fine china, silver and candles are enhanced by the luster of linen which only gets softer and finer the more it is washed.
  
  Linen comes from flax, a bast fiber taken from the stalk of the plant. The luster is from the natural wax content. Creamy white to light tan, this fiber can be easily dyed and colors do not fade when washed. Linen does wrinkle easily and presses well. Linen, like cotton, can be boiled without damaging the fiber. Highly absorbent and a good conductor of heat, linen is cool in garments.
  Constant creasing in the same place in sharp folds tends to break the linen threads. This wear can show up in collars, hems, and any area that is iron creased during laundering. Linen has poor elasticity and does not spring back readily.

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• What are hand stitched lapels and pockets?
  Hand stitched lapels and pockets are features that go back to the days when all suits were only hand made. Back then, the outer and inner shells were constructed separately and sewn in, one into the other from the wrong side and then pulled inside out so that the right sides were out. In this sort of construction, the edges of the jacket were sewn in by hand to retain the integrity of the jacket and smooth out the edges. This hand sewing created small ripple effects on the jacket lapels and pockets. In high-end suits, you will find this feature replicated by machine stitched tiny ´dog tooth stitches´ on the lapels. We offer this as an optional feature in our suits and utilize the older traditional suit construction method by hand. Click on ´hand stitched lapels and pockets´ to see an image of this effect on the finished product.

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• Where is www.MyCustomTailor.com located?
  We are based in the Far East and supply custom clothing to clients all over the world. More information about us can be found at this link.

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• Do you visit USA, UK, Ireland, Australia, New Zealand or Europe on annual mail order trips? Do you visit my part of the world to take orders or measurements?
  We regularly visit the USA and UK to service existing and new clients. Fill in our Road Show Appointment form to allow us to contact you with more information and provide our planned Road Show Visitation Schedule. To make sure that Our Master Tailor visits your city, create a group of friends, family members or business acquaintances that would be interested in working with our Master Tailors.
  For a group of at least five clients, special pricing discounts will be offered along with the individual attention you will receive from a Master Tailor.
  
  The best reason to attend one of these roadshows is to understand how you can order custom made clothing that fits much better than off-the-rack clothes at lower prices. You then have your measurements in our database so you can reorder anytime of the year from our online site. Our loyal clients enjoy the convenience of our online presence and avoiding the need to shop retail stores. Our ongoing commitment to serving global clients and numerous customer testimonials customer testimonials is the continuation of three generations of personal service.
  
  Ourmeasurements forms are very comprehensive in creating the perfect guide for making clothes that fit perfectly. As a guide to capturing your measurements, we provide online video tutorials that explain how to take accurate measurements. We seek information regarding ethnic background, favorite sporting and outside activities, special fit preferences, etc., in creating individual information profiles to ensure correct proportioning and fit. The requested information also helps us confirm that certain measurement details are correct. Someone who plays football would be more comfortable in pants that were proportioned with larger than standard front of the thighs and someone who lifts weights would be more comfortable with a wider than usual back for jackets. We do everything possible to accommodate client needs and become an indispensable source of value and convenience.
  
  When an order is received, our Master Tailors review every measurement to check for potential relationships that don´t logically exist in making sure everything is in proportion. To assist in confirming a perfect profile, we request pictures that show front, back and side view images. In paying attention to this kind of detail, we guarantee order placement for custom clothing done online via our website will earn your total satisfaction.
  
  We encourage you to try our online services to avoid having to wait for one of our roadshows to visit your city.
  What differentiates us either way is our quality, expertise, workmanship, speed of delivery, and level of custom fit.

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• Where does custom tailoring fit with traditional vs. modern styles?
  There is a wide discrepancy between what an off-the-rack clothing supplier and a custom tailor present to their clients in terms of service and the finished product.
  An off the rack producer makes clothes that will be accepted and popular with select consumer groups and mass produces them for broad distribution.
  A Custom Tailor like My Custom Tailor, determines what an individual client wants and produces garments that meet those specifications. Our job is to produce well designed, well fitting, custom made garments that are made to measure. Clients buy the styles they prefer from sources they are most comfortable with and trust. Custom tailors work with clients to discover their preferences for style, fabric, color, and finishing detail. They show images, discuss options, answer questions, and most importantly listen to client feedback. They advise on how to meet clients needs efficiently and cost effectively. Since there is a wide range of client tastes, we offer both traditional and more modern styles and work to create each individual piece from scratch.
  
  The images we show on our website are general indications or outlines of what is available and what is currently popular.
  Customization begins with a selection of a basic suit, shirt, or other garment. Today, more so than ever, individual preference and a wide selection range, guide the buying process. Consumers are less likely today to buy what others are wearing or what is advertised. Current styles may influence the thought process but in the end consumers want to wear what they like, fits them best and makes them feel good about themselves.
  
  Traditional styles are still very popular. The roots of many Custom Tailors originate from working with traditional styles and cuts of clothing. Our focus and commitment lie in ensuring that the clothing fits well, is comfortable, and whenever possible is flattering. While we maintain our mastery of traditional styles, we easily and creatively produce custom pieces that reflect modern styles, fabrics, colors, and in some cases strong differentiation.

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• How can I order fabric samples/swatches before submitting an order?
  We display fabrics and colors as close to original as possible on our web site. It can be very helpful to order fabric swatches to feel the fabric and see colors before submitting an order. Swatches are shipped within 7 to 10 working days of ordering the request and are delivered by couriers such as FedEx, DHL, UPS etc.
  We provide 4 options for ordering swatches and/or style catalogs as follows: -
  - Order a swatch kit consisting of up to 95 swatches individually selected by our Master Tailors from the latest collection including an additional 20 swatches of your choice.
  When you order this kit you will receive a voucher for USD 10.00 to use with your next order and a Digital Style Catalogue CD. Plus, we will give you a My-Custom-Tailor style catalog of our most popular styles
  - The second option is the availability of up to 95 swatches individually selected by our Master Tailors from the latest inventory. You will also receive a My-Custom-Tailor style catalog of our most popular styles AND a voucher of USD 10 to use with your next order.
  - The third option is a Style Catalogue of our most popular styles for men and women. You will receive the discount coupon worth USD 10 to use with your next order.
  - The fourth option is up to 20 Swatches of your choice in fabrics from our current inventory.
  Please use this form to submit your swatch or catalogue request.
  Fabrics from our Heritage Gold Collection and Deluxe Collection are not stocked in our inventory so we are unable to provide swatch requests for materials in these collections.

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• What material and colour has been used in the Style image I like ? I want to order the same. May we confirm that all our pieces are individually hand made-to-measure and not adjustments to off the rack sizes or off the rack sizes themselves.
  Each piece is individually cut in the style, fabric, colour and measurements specifications provided when placing the order.
  Since we are custom tailors, the images displayed at our website are not the finished products that we produce but reference guide to styles that you may want to see included in your custom piece.
  Thus, after selecting the style most to your liking, you would need to select the fabric from the list of materials we have displayed and then the colour and on subsequent special request sections you can indicate any deviations or added customizations to the selected style.
  Thus, you get to select the fabric that you would like the chosen style in rather than selecting from whatever fabric, colour and style combination available when buying suits off the rack ready to wear.
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• I am an existing client but do not see my measurements profile in my account. Do you have all my measurements? If so, why is it not shown?
  If you have ordered from us, we have your measurements on file. You can contact us for a confirmation. There are a few reasons why the measurements may not be showing in your account. The most likely reason is that although you have used our web services before, you may have used a previous version of our website and the measurements you submitted were not added to the database. For convenience purposes we only update an online measurements profile once an order has been received via this new version of our website. The measurements will then be updated as we process your order. A second reason why the measurements may not displayed in your profile is that we had used a sample sent by you for replication. The measurements of the sample are therefore not updated in your online database even though we do have on file the sample´s sizes.

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• What is the policy regarding gift certificates and discount coupon redemption?
  Our policy is as follows:
  - A gift certificate or discount coupon can only be redeemed during order placement. Gift certificates or discount coupons are not redeemable after an order is placed even if payment has not been submitted. The only alternative if payment has not been submitted is to delete that order and place a fresh order making sure that the certificate or coupon is redeemed before check out. A special page expressly for this purpose is provided during order placement and prior to checking out. If payment has already been submitted, the only option is to place a new order and redeem the coupon or certificate.
  - Our gift certificate and discount coupon redemption process is automated and cannot be overridden via manual intervention in our system.
  - If you wish to redeem multiple certificates, it is important to note that only one coupon can be redeemed in a single order. Either the rest of the coupons should be redeemed in subsequent orders or multiple smaller orders should be placed and the remaining coupons redeemed with every order.
  - If a gift certificate or discount coupon has been lost or not saved, they would be considered lost and unrecoverable. No refund or charge back requests will be accepted in such cases.
  - If a gift certificate or discount coupon that has been sent by email is not received, we would be happy to resend it via email. However, the recipient needs to make sure any spam block or email filter is not blocking the email containing the certificate or coupon number.
  - If a discount coupon has a validity period indicated, under no circumstance will any claim to discount be entertained beyond the validity expiration date.
  - A gift certificate or discount coupon cannot under any circumstances be redeemed for cash or goods.

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