Online Mens Tailor And Custom Tailoring

Common Questions about Product Features

• What are the shipping and handling Charges?
  www.MyCustomTailor.com does not charge any shipping and handling charges for orders above USD 200. Smaller orders under USD 200 do have a small micro-shipment charge of USD 15. We use international couriers such as FedEx, UPS, DHL, etc., and delivery is door-to-door. When orders are placed using off-site purchase modes like our auction promotions, emailed promotions. or through other similar promotional means, shipping and handling costs are 20% of the total order calculated on regular prices. A two-piece suit weighs about 1.5-2.5 kg. and a cotton shirt is at least 0.5 kg. Each pair of pants weighs about 0.5-1 kg. The determination of which courier to use rests with us; we try to use the most efficient way to deliver your order.

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• Can you make a custom piece of clothing from an image I send to you?
  Yes. Email the image in JPEG format that ends with the extension .jpg and ensure that the size of the image is not more than 50 kilobytes. Alternatively, you can email us a link to an online image. This can be sent to customerservice@mycustomtailor.com along with your customer number and/or order number.

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• I would like to buy fabric only. Do you sell by the yard ? What is the cost per yard?
  We will sell you our fabrics if this is your requirement. Please specify the cloths you want to buy so that we can forward you a quote. Email us the complete yardage you need so shipping and handling costs can be correctly calculated and included. Once confirmed, please use the ´offsite purchases´ link at our website to submit payment as necessary.

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• How do I make changes to an order I have already placed?
  Log into the MyAccounts link. Here you will see all your current orders. Use the link called - Make Changes to This Order - to submit any changes you wish to have us incorporate. Depending on the current status of the order, it maybe too late to incorporate the requested changes. Depending on the kind of changes required, the order totals may be revised upwards and additional funds requested. Any left over balance on the payment received is non-refundable.
  
  Once the changes have been submitted and our customer service department has reviewed them, you will receive a confirmation via email indicating whether the changes can be made. The order totals will be revised as soon as the changes have been accepted.

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• Does My Custom Tailor customize to any style?
  If you would like us to custom-make garments to styles not displayed or available at our website, send an image file or a link to an online image, along with your order. Our email address is customerservice@mycustomtailor.com Please contact us for more information. When sending an image file, use JPEG formats and keep the file as small as possible.

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• How long after an order is shipped do I receive it? Can I choose who to ship with?
  All our shipments utilize International Couriers for safe, fast door-to-door delivery. We do not use International Airmail or surface mail. Typically, you will receive the package in 3 to 5 business days from the day the order has been shipped. The carrier we end up using is selected based on time scales, delivery schedules, cost considerations, delivery location and other related issues.
  Should multiple orders be in process with different shippers for each order, we will automatically select a courier that is best able to make a consolidated shipment of all your orders.
  Delivery: You may be asked to sign a release upon delivery of your order, acknowledging that you have received it. Changes to any garment after it has been received are considered alterations and there may be additional charges. Once custom garments leave our facility, we are not responsible for any further additions, changes, or alterations that may be done by another party.

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• Can I send in sizes that I want copied from a garment that fits me well?
  Yes. Log into the MyAccounts section and use the "Send Sizes to Copy" link on the left of the page to submit finished sizes taken from garments that fit you well.
  Detailed instructions on what measurements are to be taken and how to take them are provided.

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• Do you make detachable collar dress shirts?
  We can custom make detachable collar shirts per your specifications. To order these, please visit one of our fabric collections, select the shirt category the style, and the color. On subsequent special request pages, specify that you want detachable collars. This will then be incorporated into the order at no extra charge.

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• How are your jackets, pants, and shirts made? What type of construction is done on your jackets, shirts, pants? What are your manufacturing specifications?
  Please find our work standards described at this link where you will find our detailed construction criteria.
  For jackets and suits, we use a mix of traditional old-world construction and more modern construction techniques. Normally, the panel interlinings in our jackets and coats are a combination of fusion and canvas. The top breast panels are fused with hand-basted canvas interlinings for added support and the lower half of the jacket front is fused for increased flow and drape. We offer full-canvas or full-fusion interlinings on jackets and coats, for a small premium. Only the finest threads are used for hand basting so that the outer shell of jackets and coats seem to float on the body when worn.
  We use three types of jacket construction:
  Standard construction - Fusing and canvas. The panel interlinings in our suits are a combination of fusing and canvas.The jackets are fused and canvas facings are used for added support. We can prepare either full canvas or fully fused interlinings.
  Soft Italian Felt construction - is a substitute for heavier British canvas construction. This is a special construction, designed for a modern, softer look with a single layer of fusing combined with soft felt to give the jacket flow and softness. Ideal for semi-bespoke tailoring.
  British Full Canvas construction - This is the traditional method of jacket construction. All inner linings are hand-cut and hand-sewn to the cloth and the canvas is attached to the coat cloth using fine silk thread , giving the jacket the appearance that it floats on the canvas. This construction gives a well built shape to the jacket while providing the drape required for near perfection and is recommended for Classical Bespoke Tailoring. All our shirt collars are top-fused for added durability and stiffness for the highest quality look.

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• What special requests for suits or shirts can I add to my order?
  There is a long list of special requests, optional features, accessories and added customization that we offer. When ready to place your order, select the garment you wish to order and on the styles page you will notice a link to the list of optional and extra features available for that garment.
  Monograms on suits and shirts, working sleeve buttons on jackets, removable collar stays on shirts, hand sewn lapels, full canvas front on jackets, contrast linings, hand basted fronts, mother of pearl buttons, etc., are some of the special features we offer for small premiums.
  Use the link provided in the style selection pages to view a full list of special features we offer.

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