Online Mens Tailor And Custom Tailoring
Common Questions about Product Features
62) What is the price of suits, shirts, pants, coats and other custom made-to-measure items?
63) I submitted my order sometime ago, why is it still pending?
64) When, how, and where do I submit my measurements?
65) Can you use off the rack sizes? Can I submit Ready to Wear sizes for my custom clothing?
66) How and where do I send samples to copy?
67) Can I order swatches?
68) Do you ship to the UK, the USA and Australia? What countries do you ship to ? How long does it take to arrive ?
69) Who are the Business Associates of My Custom Tailors?
70) How do I send photos and digital images?
- What is a vent?
Vents are openings on the back of jackets. Sometimes referred to as slits, traditional style vents usually have one center vent at the back of the jacket. Very traditional British jacket styles jackets have two side vents at the back of the jacket. More modern ´Italian cut´ slim styles have no vents at the back of the jacket, which contributes to a snug hips appearance. - What is the price of suits, shirts, pants, coats and other custom made-to-measure items?
The price of any item depends on the custom collection, catalogue, and the category you order from. Typically, a two piece suit start at US$ 150 and shirts start at US$ 25.
To obtain a price for any garment, visit one of our collections or catalogues as displayed in the main menu and select the custom piece you wish to have made-to-measure. Prices are displayed alongside each type of garment. The workmanship or construction of the custom clothing remains the same within all the collections. You can visit our Compare Prices page to review a full price list. You will find great discounts in our Sales categories and in our Special Offers page. - I submitted my order sometime ago, why is it still pending?
There are several reasons why an order is delayed. All orders are manually screened to make sure the details are correct and to protect both parties from unscrupulous internet activity. During busy times orders are delayed because of excess demand. We will keep you updated via email if delivery dates become extended. - When, how, and where do I submit my measurements?
There are two ways measurements can be submitted. You can set up a measurements profile at our website by logging into your account and setting up a profile before placing the order. The other way is to place the order and on the last page, after the order is submitted, you will find a link for submitting your measurements. You can also print out our Measurements Forms and fax them to us at +66 2 650 0956 before or after an order has been placed. Remember to include your name, email address and Customer ID number with the faxed documents. - Can you use off the rack sizes? Can I submit Ready to Wear sizes for my custom clothing?
Although we can work with off the rack measurements for shirts and suits we must indicate that having pieces custom made-to-measure using off the rack measurements totally defeats the value added purpose of customization. If we make garments using ready made sizes, you would likely face issues with the fit as you currently do with off-the-rack products. Each production house has its own off-the-rack sizing specifications which vary from label to label. You will get greater quality and a much better fit when you submit our comprehensive measurements forms and order specific materials and styles that serve you best. We recommend that the measurements forms, accessible from within the MyAccounts section of our website be used to the fullest extent possible, to ensure perfect fit in your custom clothing. - How and where do I send samples to copy?
To send samples to us, follow these instructions. Pack the samples in as small a package as possible and include your name, address, telephone number and Customer ID.The customer ID is the number you find in the subject field of any email received from us. Send it by registered/certified airmail. Please do not use a courier. Place a low value on the package, under USD 5 to USD 15 for example. Declare the item as old cloth of no commercial value for sampling purposes only. Include a note in the package that outlines the details of your order in as much detail as possible and include any special item requests. Special request items are provided at extra cost and the associated charges will be added to your order totals once we know what options you request.
Email us to confirm that your sample has has been sent so we can keep an eye out for it. [Top]
- Can I order swatches?
Yes. Please make use of our online swatch form to select up to 20 different fabric and color choices that interest you most so that swatches can be mailed to you.
You can also order a ´Style Catalogue´ of our most popular styles for men and 95 swatches personally hand selected by our Master Tailors in solids and patterns, light to mid-weights, and year-round fabrics from our mid to upper range collections.
When you order a ´Style Catalogue´ you will receive a $10 discount when placing your next order with us using the swatches shipped to you.
Please use this form to submit your swatch or catalogue requisition request.
The fabrics from our Heritage Gold Collection and Deluxe Collection are not stocked in our inventory but are sourced from our suppliers in Europe, so we do not provide swatch catalogues for those materials. - Do you ship to the UK, the USA and Australia? What countries do you ship to ? How long does it take to arrive ?
We ship anywhere in the world. All shipments are via international couriers for safe and efficient delivery. It takes ten to twelve working days to complete an order and four to five days for delivery by courier. Priority processing can reduce the delivery time by another day or two if the order is required faster than the standard shipping terms. Shipped orders can be tracked via our online tracker within the MyAccounts section of our Website. - Who are the Business Associates of My Custom Tailors?
Over the years, My Custom Tailors has developed a superb reputation with clients, suppliers, and other local businesses. We are known for fast, efficient and reliable service coupled with high quality products. We have focused on being socially responsible and supportive of all local labor regulations. We are members of the Sewing Designers Association of America, Bartercard Trade Network and many others. As business associates we proudly count on companies like DHL, FedEx, UPS, TNT, and cloth merchants such as Dormieul, Holland and Sherry, Zegna and others. - How do I send photos and digital images?
You can send photos and digital images through email. Send us a JPEG format that ends in the extension .jpg and one that is no larger than 50 kb in size. If sending multiple images, please ensure that the images are zipped before transmission. Links to online images can also be used to help us understand exactly what style you are interested in.