Online Mens Tailor And Custom Tailoring

Common Questions about Product Features

• I am looking for fabric care information
  General fabric care instructions are provided with every garment we deliver. All wool items must be dry cleaned only. Cotton and cotton blends can be machine washed in cold water but we recommend hand washing for durability. Natural drying is preferred over machine drying and hand washing over machine washing for all our cotton and cotton blend products. Pure silk or silk blends should be hand washed or dry cleaned. No garment should have a hot iron applied directly on it; place a white linen cloth between the iron and the custom garment or the item can be ironed from the reverse side. Steam pressing is also a good option. Use a very hot iron for pressing pure cotton cloth. Dry clean only and steam press for our wool or silk products.
  
  If you have stains on your suits, here are a few quick fixes that can save you from always having them dry cleaned:
  - Lipstick: Use hot water to rub off the oil base, then use soap to wash clean the stain
  - Blood: Rub off with hydrogen peroxide
  - Ink: Use gasoline to rub off stain, then wash off with soap
  - Chewing gum: Do not attempt to peel it off as it will stick deeper into the fabric fiber. Put ice on it to solidify the gum, then peel it off when it hardens.
  - Drinks: Use diluted vinegar to wash it off
  - Soy Sauce: Rub off with ginger juice
  - Shoe Polish: Rub off with gasoline
  - Coffee: Rub with hot water, then wash off with soap
  - Rust: Rub off with lemon
  - Perfume stain: Rub off gently with rubbing alcohol

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• Can I order swatches?
  Yes. Please make use of our online swatch form to select up to 20 different fabric and color choices that interest you most so that swatches can be mailed to you.
  You can also order a ´Style Catalogue´ of our most popular styles for men and 95 swatches personally hand selected by our Master Tailors in solids and patterns, light to mid-weights, and year-round fabrics from our mid to upper range collections.
  When you order a ´Style Catalogue´ you will receive a $10 discount when placing your next order with us using the swatches shipped to you.
  Please use this form to submit your swatch or catalogue requisition request.
  The fabrics from our Heritage Gold Collection and Deluxe Collection are not stocked in our inventory but are sourced from our suppliers in Europe, so we do not provide swatch catalogues for those materials.

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• Who are the Business Associates of My Custom Tailors?
  Over the years, My Custom Tailors has developed a superb reputation with clients, suppliers, and other local businesses. We are known for fast, efficient and reliable service coupled with high quality products. We have focused on being socially responsible and supportive of all local labor regulations. We are members of the Sewing Designers Association of America, Bartercard Trade Network and many others. As business associates we proudly count on companies like DHL, FedEx, UPS, TNT, and cloth merchants such as Dormieul, Holland and Sherry, Zegna and others.

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• How and where do I send samples to copy?
  To send samples to us, follow these instructions. Pack the samples in as small a package as possible and include your name, address, telephone number and Customer ID.

  The customer ID is the number you find in the subject field of any email received from us. Send it by registered/certified airmail. Please do not use a courier. Place a low value on the package, under USD 5 to USD 15 for example. Declare the item as old cloth of no commercial value for sampling purposes only. Include a note in the package that outlines the details of your order in as much detail as possible and include any special item requests. Special request items are provided at extra cost and the associated charges will be added to your order totals once we know what options you request.
  Email us to confirm that your sample has has been sent so we can keep an eye out for it. [Top]
  
  

• I submitted my order sometime ago, why is it still pending?
  There are several reasons why an order is delayed. All orders are manually screened to make sure the details are correct and to protect both parties from unscrupulous internet activity. During busy times orders are delayed because of excess demand. We will keep you updated via email if delivery dates become extended.

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• What is a vent?
  Vents are openings on the back of jackets. Sometimes referred to as slits, traditional style vents usually have one center vent at the back of the jacket. Very traditional British jacket styles jackets have two side vents at the back of the jacket. More modern ´Italian cut´ slim styles have no vents at the back of the jacket, which contributes to a snug hips appearance.

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• How do I choose neckties or cuff links?
  You can select neckties and cuff links from our Ready-to-Wear collections using links in the menu. These items can be shipped within 24 to 72 hours if they are in stock. If there is an existing order under production, items in the ready to wear collections will be consolidated with the existing order. If you are selecting neckties or cuff links during the process of ordering suits, shirts and other garments, then these items will be hand picked by our master tailors to match the garments you are ordering. This option is very much like in the old days when haberdashers used to personally select the best tie and other accessories for each ensemble they made. We also offer this opportunity to allow our master tailors and craftsman to personally match the items to the custom garments being constructed. Each accessory is hand selected and personally requisitioned for the individual. Should a necktie, cuff link, belt or scarf be ordered, give us an indication of personal preferences in the special request section of the order placement process.

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• How do I determine how much fabric to send you for a specific type of clothing I want made; suit, pants, shirt, vest, etc.?
  Go to the CMT Orders Page and look for the reference to Important Note: After you place your CMT order, kindly follow the instructions outlined at this link. Click that link to access a series of charts to help you determine how much material you need for your specific body configuration for all our products. These charts will give you the guidance you need. When you reference this material and have any questions, please email us.

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• What are the construction specifications for your shirts?
  We stock high-end pure cottons, broadcloth, pinpoints, end-on-ends, twill and cheesecloth, in-blend cottons, cotton polys, oxfords, chambray, silks and more. Most fabrics are 2 ply and above.
  The fabrics are mostly sourced from Thailand, UK, France and Italy. Luxury shirt fabrics are found within the DELUXE COLLECTIONS and HERITAGE GOLD collections.
  The mills we use may not be as well known, but the fabric quality is excellent. Our thread counts are all 2 ply and above.
  We use smooth cotton, extra strong, non-shrink poly threads and high-tensile strength silk woven threads in the construction of our shirts.
  
  Our quality of workmanship is comparable to the best there is. Stitch counts are 120 and above and all seams are double stitched. We incorporate elasticated collar buttons and extra generous shoulder seams. Our collars are double layered, top fused and include removable or permanent collar stays, depending on the style of collar.
  The shirt cuffs are double layered and top fused. Barrel cuffs are convertible with an expandable button stance for ease of wearing a watch or bracelet.
  At the back of the shirt, we incorporate single side-back pleats, double side-back pleats, box pleats, inverted box pleats and a plain no pleat yoke. Box pleats are the normal standard of production.
  Our seams are double stitched packed seams so no interlock stitches are visible when rolling up the sleeves.
  We use imitation Mother of Pearl Buttons as standard; real Mother of Pearl Buttons can be requested. Colored shirts have either imitation horn buttons or colored buttons that match. Button holes are hand sewn with interlocked machine stitches.
  

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• What is the price of suits, shirts, pants, coats and other custom made-to-measure items?
  The price of any item depends on the custom collection, catalogue, and the category you order from. Typically, a two piece suit start at US$ 150 and shirts start at US$ 25.
  To obtain a price for any garment, visit one of our collections or catalogues as displayed in the main menu and select the custom piece you wish to have made-to-measure. Prices are displayed alongside each type of garment. The workmanship or construction of the custom clothing remains the same within all the collections. You can visit our Compare Prices page to review a full price list. You will find great discounts in our Sales categories and in our Special Offers page.

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