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If a certificate or swatch payment redemption coupon is lost, it is not recoverable. It is the receivers responsibility to retain and save the coupon or certificate for subsequent use at our site.
- Any certificate or redemption coupon cannot be exchanged for cash.
- A certificate or redemption coupon cannot be utilized or redeemed with an order already placed or with an existing order being worked on at that time.
- A coupon redemption can only be made on the next order or subsequent orders and not on a current order.
- No request to recover a lost coupon or gift certificate shall be entertained.

Other commonly asked questions about Our Policies, Return Policy, Cancellation Policy

  1. What is the return policy at
  2. What is the policy regarding gift certificates and discount coupon redemption?
  3. Can I cancel an existing order?
  4. Is there any guarantee of the fabric/material, construction quality and fit of the Custom Garment?
  5. If a charge back or credit has been issued to my credit card, why do I not see it in my Card Statement?
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