Our policy is as follows:
- A gift certificate or discount coupon can only be redeemed during order placement. Gift certificates or discount coupons are not redeemable after an order is placed even if payment has not been submitted. The only alternative if payment has not been submitted is to delete that order and place a fresh order making sure that the certificate or coupon is redeemed before check out. A special page expressly for this purpose is provided during order placement and prior to checking out. If payment has already been submitted, the only option is to place a new order and redeem the coupon or certificate.
- Our gift certificate and discount coupon redemption process is automated and cannot be overridden via manual intervention in our system.
- If you wish to redeem multiple certificates, it is important to note that only one coupon can be redeemed in a single order. Either the rest of the coupons should be redeemed in subsequent orders or multiple smaller orders should be placed and the remaining coupons redeemed with every order.
- If a gift certificate or discount coupon has been lost or not saved, they would be considered lost and unrecoverable. No refund or charge back requests will be accepted in such cases.
- If a gift certificate or discount coupon that has been sent by email is not received, we would be happy to resend it via email. However, the recipient needs to make sure any spam block or email filter is not blocking the email containing the certificate or coupon number.
- If a discount coupon has a validity period indicated, under no circumstance will any claim to discount be entertained beyond the validity expiration date.
- A gift certificate or discount coupon cannot under any circumstances be redeemed for cash or goods.
Other commonly asked questions about Our Policies, Return Policy, Cancellation Policy
- I have lost my Gift Certificate, Swatch Payment Refund Coupon, Discount Coupon, Promotional Coupon!
- What is the return policy at www.MyCustomTailor.com?
- Can I cancel an existing order?
- Is there any guarantee of the fabric/material, construction quality and fit of the Custom Garment?
- If a charge back or credit has been issued to my credit card, why do I not see it in my Card Statement?