Online Mens Tailor And Custom Tailoring

Common Questions about Product Features

• How do I track the status of my order online?
  Log into MyAccounts and view the status in your current orders page.

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• How do I pay for my custom clothing?
  We accept the following approved payment methods:
  - Credit cards such as Visa, MasterCard, American Express, JCB and all debit cards via our secure online payment systems
  - Via PayPal where you can use all major debit and credit and debit cards like Discover, Visa, MasterCard, American Express as well as E-checks
  - Bank-to-bank Telex Transfer - if an order is above US$1000 in value. Please Email Us for bank information After you have placed your order with us
  - Via Western Union only if an order is above US$500 in value and you need to add additional 5% processing and exchange differentials charges to the total.
  All payments are due upon order placement. We do not offer COD terms nor do we offer payment terms after delivery.

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• What is Glen Plaid?
  Glen Plaid (or glenurquhart) is the genus and Prince of Wales plaid is a species. Glen-plaid thus refers only to the plaid pattern, whatever its color or scale. The particular rust-red, large-scale plaid described above is an old Scottish "district check" that was popularized by David, Prince of Wales, in the 1920s. Thus it came to be known as the "Prince of Wales Plaid." In later years, the terms came to be conflated, so that people would refer to any glen-plaid as a PoW plaid. But, technically, the true PoW plaid is the particular district check first popularized by the prince who became Edward VIII and then the Duke of Windsor.

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• I want to change fabrics available in a Wardrobe Special I like.
  Wardrobe specials already include substantial discounts. A fabric change from a more expensive collection to a less expensive collection will not merit a further discount.
  However, an upgrade to a fabric from a less expensive collection to a fabric in a more expensive collection would entail an upward price revision.
  To indicate a change of fabric, please submit your special order offer and use the request section of the order placement process to indicate a change of fabric from the one selected to the one preferred.
  Next, email us an update as soon as your order has been placed so the change in fabric can be confirmed via email.

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• What is the difference between priority processing and rush processing?
  Priority processing establishes a priority status among the orders received in that particular week. Rush processing accelerates production to the front of the line, overtaking weekly orders and backlog to ensure shipping by the committed dispatch date.

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• I dont see my order in MyAccounts. Where did it go? Do you still have it?
  There are generally two reasons why you are not able to view your order in ´MyAccounts´.
  a. The order may have been moved to the order history page. Use the link on the left side of ´MyAccounts´ to access the order history page to look for your order.
  b. You may be using a different email address to access your account. Sometimes two email addresses are used over time. Confirm the email you used to place the order and log in with that address. It will serve you well to establish a single email address linked to your account.
  Should you still have trouble accessing your account, use the Trouble Shoot to let us know.

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• What is the ready-to-wear category?
  We monitor ongoing fashion and style patterns that will keep our clients aware of changes and emerging trends. With our Ready-to-Wear line of clothing, we offer garments and accessories for men and women that elevate a wardrobe to a higher level of convenience. Among the offerings are neckties, scarves, cuff links and soon - ready to wear suits.

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• How and can I claim my complimentary gift or other giveaways ?
  Complimentary gifts and giveaways can only be claimed with the next order placed. When placing your next order, email or contact us with your entitlement confirmation and any pertinent details so the gifts or giveaways can be included in the subsequent shipment. [Top]
  
  
• How can I remove an item from my shopping cart? How do I edit items in my shopping cart? How do I change items in my order?
  If you are in the process of placing an order, you will see a shopping cart icon on the top right. If you don´t see this icon, it is likely you have not added anything to the cart of your browse ´cookies´ may be disabled. You must enable ´cookies´ to allow the website to work properly.
  When you click on the shopping cart icon, all the items in your order should appear:
  a. You will then see links to remove, edit, delete, or change quantities or add items to your shopping cart.
  b. If you have already placed an order, click MyAccount. When you log into your account, you will be able to see all your current orders.
  c. Click on the ´View Details´ link associated with a current order under production, to edit or change items in that order. You can also use the ´Make Changes to This Order´ link provided in your account.
  d. Some items in your order may be too far into production to make any changes. For example, changes in fabric, style or color may not be possible since cloth is ordered and cut within a day or so of an order being placed and processed.
  e. Some changes may mean an additional charges will apply.

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• I updated my measurements online. Why are the changes not showing?
  In the email confirming that we have received your size changes update, we also confirm that changes will not be reflected as ´measurements used´ in the measurements profile till the time your next order is being processed. This helps us avoid confusion and multiple size change errors. Once the changes have been submitted and you have received the confirming email, DO NOT resubmit these changes. The new sizes will be reflected in the measurements profile once they have been used in a future order. Meanwhile, proceed with placing your next order with full confidence that we have your updated measurements on file.

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